Frequently Asked Questions

Delivery

What Shipping Methods Are Available?

Free/paid shipping from our warehouses in Maharagma, Sri Lanka or directly from Manufacturer via SL Post, Fedex, Dropex and pronto, etc.

Do You Ship Internationally?

Yes, for inquiries only excluding Cuba, Sudan, Iran, North Korea, Syria, Ukraine because of their unstable political and economic status.

How Long Will It Take To Get My Package?

In many orders, the Estimated Delivery Time may vary between 3-30 Business days. For more info https://www.fairmarket.lk/delivery/

PAYMENT

What Payment Methods Are Accepted?

Our payment gateway is powered by OnePay/MintPay/KOKOPay. Which supports card payment and installment payment. If you suspect our site's security or our payment policies. We strongly advise you to use PayPal as your payment option.

Is Buying On-Line Safe?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when: * The item you ordered did not arrive within the time promised by the seller. * The item you received was not as described. * The item you received that was assured to be genuine was fake.

Order & Retunrs

How do I place an Order?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How Can I Cancel Or Change My Order?

After you placed a order, there are no way back, but if you still need to change. please email or chat with our agent before the order shipped.

Do I need an account to place an order?

Yes, And It is free. After you order a product we need to tack the order until it come to you doorstep. So, Having account is very important.

How Do I Track My Order?

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

How Can I Return a Product?

You can refund or return a product if it is under these circumstances https://www.fairmarket.lk/refunds-and-returns-policy/

Please Note that due to differences in monitors, mobile displays, actual colour of products may be slightly different to those shown in the images.

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